Why Your Website Design Needs to Be More Than Beautiful

Ever been to a trade show where someone is giving out samples of food or beverage? Some think this is a cheap marketing tactic, others call it genius. The reality is; free samples may get you a long line at your booth, but won’t help you build long-term relationships or generate much in sales. The problem is a lack of substance in your offer — the same can be said for your website design.

A beautiful website design may win awards. It may draw people in initially, but won’t be successful without focusing on the three keys to building a relationship — trust, substance, and knowing what you stand for.

Does your site have a heart for helping others?

If your website design is beautiful on the outside and not on the inside, your audience is going to keep on clicking — away from your site. When your site is focused on providing answers that help solve the problems (even the small ones) of your target audience, it builds trust and is a crucial part of a successful user experience strategy (UX).

Does your web copywriting approach address the small problems that are creating hurdles for your customers?

Are you offering substance underneath the beauty?

Incredible infographics. Startling stats. Vividly viral videos. Sure, you can produce these, but do they have substance? Are you creating substantive, creative blog articles, videos, and other content that enhance the focus of your overall content strategy? Without clearly set and defined goals, content without purpose (or content for content’s sake), can only hurt your bottom line.

Does your site illustrate your authentic brand and message?

In the consumerization of B2B marketing, “me too” doesn’t cut it. Your business has something special to offer, and your website should tell that story effectively.

A website design is most effective when it takes into consideration your corporate brand’s unique core values. These are brand attributes that clearly establish why your company exists in the marketplace. The adjectives help guide and direct logo and color exploration, as well as moodboards and the general look-and-feel of your website. They also help distinguish your brand and positioning from your competitors — it’s easier to stand out with a unique stance and corporate website presence.

In other words, it’s important to tell your story and have your own voice.

Next Steps: If you’re ready to give your website beauty AND brains, we’re here to help. We specialize in building beautiful, substantive and content-driven websites. Contact us today.

From the Backbone archive, first published January 14, 2014. How we help with websites →

Questions people ask about websites

How much does a B2B website redesign cost?

It depends on whether you need a reskin or a rethink, and how many pages and integrations are involved. We quote every project up front, after a free call, so you know the price before work starts.

If you need something live quickly, Backbone Starter includes a branded landing page for $1,750 a month.

See pricing and plans

How long does a website redesign take?

A reskin can take a few weeks. A rethink takes longer, because the questions come first: who the site is for, what it must say, and what it must do.

Building with AI has shortened the design and development part a lot. The thinking still takes the time it needs.

See website development

Will a website redesign hurt our search rankings?

Not if the move is planned. We map every old address to its new page, set up permanent (301) redirects before launch, and check the site after it goes live.

Most ranking drops after a redesign come from missing redirects and lost content, and both are avoidable.

See SEO

Let’s find your channel. One project at a time.

Tell us where you want to go. We’ll come in knowing the big picture, and start with the one project that moves you most.

Prefer to talk? (781) 704-3121

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More on websites

The same topic, from four seats at the table. Pick yours.

Who’s asking?
  1. President

    Do we need a new website, or can we fix the one we have?

    Often the one you have can be fixed: faster pages, clearer words, better calls to action. A rebuild makes sense when the site can't be updated safely or no longer fits the business. The free web presence check is a good first look.

    Try the 60-second web presence check

  2. VP of Marketing

    How do we make the new site a lead source, not a brochure?

    Plan it around buyers' questions and the next step for each kind of visitor, then measure it. Every page gets a job, a clear call to action, and tracking that shows what turns into leads.

    How we measure marketing

  3. Marketing Manager

    Will we be able to update the site ourselves?

    Yes. We build sites your team can edit without us, show you how, and write down the parts that need care. We're still here when you want help.

    See website development

  4. VP of Sales

    Can the website qualify leads before they reach my team?

    It can help a lot. Clear scope, honest proof and the right questions on forms mean the people who reach out already know what you do and whether they're a fit. We send the details to your CRM.

    See closed-loop marketing