EXECUTIVE SUMMARY

With all of the buzz around corporate blogging, we wanted to understand the real value of it for companies. Why would a company want to start blogging, who should blog, what makes a blog successful, and how can a company use this type of website to make a positive impact on business?

To answers to these questions, we asked bloggers at hundreds of companies to participate in an online survey and conducted in-depth interviews with leading individuals from six corporate blogs that were selected as representative of the diverse spectrum of the corporate blogging world. What we discovered was that for the majority of our survey sample, (which includes some of today's biggest corporations and scrappiest underdogs), corporate blogs are living up to all the hype. We discovered that corporate blogs are giving established corporations and obscure brands the ability to connect with their audiences on a personal level, build trust, collect valuable feedback and foster strengthened relationships while and at the same time benefiting in ways that are tangible to the sales and marketing side of the business.

Just like in other aspects of life, success breeds success. What we see with successful blogs is a chain reaction that starts with a sincere interest on the part of the bloggers to provide their audience with great value in terms of useful and engaging content in the form of information, help, discussion and ideas. If a company can harness their customers' knowledge and ideas, a company will find better ways to satisfy their customers needs and wants. Listening to customers and acting on their suggestions is one of the best ways to build a group of customers who are committed to expressing their goodwill to their community. It is a common practice in blogging to provide a link back to a thought originator, which is valuable because backlinks are a way that search engines distinguish the order of the editorial rankings. When customers start commenting, posting or tracking back to their blogging community it can have a viral effect - spreading the word through other blogs. We discovered that it is a company's blogging strategy that will produce the strongest community goodwill, and that goodwill brings the most marketing and sales returns.

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